Airsun Holidays hotels, Holidays and flights to Greece, the Greek Islands and Cyprus

AirSun Holidays, sets out in these booking conditions the terms on which you contract with us and our obligations to you. You should therefore read these conditions carefully because by making a booking, you are irrevocably bound by them. It is important to note that these booking conditions and our invoice form the contract between us. No verbal discussions that take place can override this contractual agreement unless AirSun have confirmed in writing any variation to you/your agent. Please make sure you check the invoice carefully. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 7 days of sending it out, 5 days for tickets. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

CONSUMER PROTECTION

Your contract is with AirSun Holidays. For Holidays and travel arrangements in this website, which includes travel by air, AirSun Holidays acts as a retail agent for ATOL bonded Tour Operators. This means that when you book a holiday with us you can be entirely confident that, in the unlikely event of our insolvency before or during your holiday, any money you have paid to us is fully secured and, if you are overseas, arrangements will be made to repatriate you at the end of your holiday

1. How do I book my holiday?

First of all you or your travel agent must phone our office to check if the holiday you require is available. Then you need to complete our booking form with details of all members of your party. The booking form must then be signed by you. Your signature confirms that you and your party accept these booking conditions. Your booking can then be made either direct with us or via your ABTA travel agent. In either case, a deposit of £80.00 per person (excluding infants under two years of age at the date of return) together with any applicable insurance premium(s) must be sent to us with your booking form. However, if you book your holiday less than eight weeks prior to departure, full payment must be made at the time of booking. On receipt of your signed booking form and appropriate payment, we shall confirm the booking and send you a holiday invoice. We do, however, reserve the right to decline any booking.

2. When do I pay?

As mentioned above, you pay a deposit at the time of making your booking (or full payment if less than eight weeks prior to departure). The balance of the cost of your holiday is payable not later than eight weeks before your scheduled departure date. If payment is not received in full by us or your travel agent by this date, we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in paragraph 8. Any money you pay to your travel agent will be held by him on our behalf until it is paid to us or refunded to you.

3. What about my contract with AirSun?

A binding contract only comes into existence once we have accepted your booking and issued a holiday invoice. The date of the contract is the date that appears on the invoice. The contract and all matters arising from it shall be governed by English law and subject to the exclusive jurisdiction of the Courts in England and Wales.

4. The price of your holiday

Whilst we reserve the right to change our prices at any time before you book, the price of your holiday as shown on your holiday invoice will not be increased unless you amend the booking or we are forced to apply a surcharge as a result of upward price variations in respect of the items listed below unknown to us at the time of going to press. The price of your holiday is subject to surcharges on the following items: currency, aircraft fuel, overflying charges, air and seaport charges and increases in scheduled air fares. Even in this case, we will absorb an amount equal to 2% of the holiday or cruise/excursion price to which the surcharge relates which excludes insurance premiums or any amendment charges. Only amounts in excess of 2% will be surcharged but where a surcharge is payable there will be an administration charge of 50p together with an amount to cover agent’s commission where necessary.
If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date printed on the invoice outlining the surcharge. Such cancellations should be notified in accordance with the items set out under section 8 ‘If you cancel your holiday’ In no circumstances will a surcharge be notified to you within 30 days of departure.

Late bookings are not always cheaper than the prices in this web site as prices are set according to demand.

5. If we change your holiday

It is unlikely that we will have to make any changes to your holiday. However, the arrangements for the holidays contained in this web site are made many months in advance and changes are sometimes required. Most changes are minor. When a major change becomes necessary, we will inform you or your travel agent, as soon as it is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure which involves a change of UK airport, resort area, accommodation to one of a lower price or official classification, or international flight time of more than 12 hours (not including flight delay), or change from a day flight to a night flight and the flight departure time changes by more than 6 hours (night flight means departure from the UK between 20.00 - 04.30 hours or arrival in the UK between 24.00 - 04.30 hours). You may then either:

a. accept the changes
b. purchase another available holiday from us, or
c. cancel your holiday.

If you choose a, or b, we will pay you compensation on the scale below. If you choose c, we will refund all monies paid to us.

Period before within which

a major change is notified

More than 56 days
56-29 days
28-14 days
Less than 14 days

Compensation

per person (excluding infants)

NIL
£10
£15
£20

Important note:
Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay, curtail or in any way change your holiday as a result of ‘force majeure’. In these Booking Conditions ‘force majeure’ means War or threat of War, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, technical problem to transport, closure or congestion of airport, or adverse weather conditions and all similar events outside our control which prevent or affect the performance or prompt performance of our contractual obligations.

6. If you change your holiday

If you need to change any details of your holiday (eg transfer to a different accommodation or departure date), we will do our best to help. We will charge an amendment fee of £20.00 for each person named on the booking and for each detail of the booking you change. The price of your new holiday arrangements will be based on the prices that apply on the day we receive confirmation of your change in writing. These prices may not be the same as when you booked your holiday. Any changes within six weeks of departure will be deemed to be a cancellation and cancellation charges as set out in clause 8 will apply. Name changes will be accepted at a charge of £20.00 per change if made more than 8 weeks before departure, £40.00 per change if made between 8-2 weeks before departure and £60.00 per change if made between two weeks prior to departure and the departure date. We regret we cannot accept requests to change the names of all party members without levying the appropriate cancellation charges unless all such party members are prevented from travelling in which case the amendment charges set out above will be payable. If you change all details of your holiday at any time (ie departure date, accommodation and resort) this will be treated as a cancellation and subsequently a new booking. A new final invoice will be sent showing the new details as appropriate and cancellation charges. All alterations are effective only on the date when the company receives written instruction.

7. If we cancel your holiday

We reserve the right in any circumstances, to cancel your holiday. In this event, we will refund all monies paid to us or offer an alternative available holiday of comparable standard. However, in no case will your holiday be cancelled less than 8 weeks before the scheduled departure date, except for reasons of a force majeure (see important note above). In either case we have no liability to you for the loss of opportunity to take your holiday.
Very rarely, we may be forced to curtail your holiday after the date of departure where circumstances amounting to force majeure (as described in ‘important note’ above) occur. In this very unusual situation, we regret we cannot make any refunds or be responsible for any costs or expenses you may incur as a result.

8. If you cancel your holiday

Should you or any member of your party wish to cancel their holiday, immediate notice in writing by the person signing the booking form must be sent to us. Such notice of cancellation is only effective when received by us, and to avoid extra costs should be sent by registered mail. The scale of cancellation charges that will be levied are as follows:

Written notification received by Airsun

(excluding insurance premium)

Cancellation charge shown as % of
holiday cost

More than 42 days
42-35 days
34-28 days
27-14 days
Less than 14 days

Deposit
50%
60%
80%
100%

Insurance premiums and amendment charges are not refundable in the event of your cancelling.
NB. If one or more members of your party cancel, the cost to remaining members may increase to take into account occupancy of room.

9. Descriptions

The descriptions of resorts, accommodation, facilities and amenities are based on inspections made many months before you go on holiday, and describe what exists at that time. Sometimes, especially in low season (1 March to 30 June & 1-31 Oct) facilities such as bars, tavernas, sports facilities, swimming pools, discos and bus services may not be available.

10. Building work in resort

As in the UK, building work is permitted by law in Greece and we cannot legally prevent it. If disruption is severe and another AirSun Holidays accommodation is available in resort, we will offer you the choice of moving at no cost.

11. Aviation Insurance and Security Supplements

The basic price of your holiday shown in the price panel does not include extra charges made by airlines for aviation insurance and security A charge will be added to your holiday price at the time of booking. At the time of printing, this is £9 per person for all destinations in this brochure, however we reserve the right to increase or decrease this from time to time before you confirm your booking.

12. Data Protection Policy - Your Booking

For the purposes of the Data Protection Act 1998 we, AirSun Holidays, are a data controller. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party's members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.

We must pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline. hotels, transport companies, credit/debit company or bank). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them. or as required by law. We have appropriate security measures in place to protect the personal details you give us. Where your travel arrangements are to take place outside the European Economic Area. (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any company and/or organisation not responsible for providing any part of your travel arrangements. Where you provide us with personal details relating to any special requirements such as those mentioned above, you consent to this information being passed onto any organisation or companies responsible for any part of your travel arrangements whether in the EEA or not. If we cannot pass this information to the relevant suppliers, we cannot provide your travel arrangements.

We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request.

Please note that where information is also held by your travel agent, this is subject ID your agents own data protection policy.

Marketing

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will obviously only use names and addresses for marketing.

OUR RESPONSIBILITIES

1. Does AirSun accept responsibility for the quality of my holiday?

Yes, subject to paragraph 2 below, we shall accept responsibility if the services that we are contractually bound to provide prove deficient or not of a reasonable standard or if you suffer loss or damage (other than death, personal injury or illness) as a result of the acts and/or defaults of our employees, agents, sub-contractors and/or suppliers. In all cases except where personal injury, illness or death results (dealt with below) our liability under this paragraph is however limited to the holiday price (excluding insurance premiums and amendment charges) of the persons affected in total. In addition, where services are provided by any air or sea carrier, our obligations are limited as if we were carriers within the appropriate international conventions.

2. Will AirSun be responsible if I suffer personal injury etc. during my holiday?

If as a result of any failure to perform or improper performance of any part of your contract with us by any of our employees, agents, suppliers or sub-contractors, you or any member of your party suffers death, personal injury or illness, we shall accept responsibility providing they were at the time acting within the scope or course of their employment except where the failure to perform or improper performance was due to:

a) your own acts and/or defaults or

b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care.

In addition, in the case of air, sea and rail carriers and hotel keepers, our liability is limited as if we were carriers/hotel keepers under the appropriate international conventions. In return for this acceptance of responsibility, it is a condition of the contract that you comply with the following requirements:

1. You notify us of your claim in writing within 28 days of the scheduled date of return from your holiday.

2. You agree to assign to ourselves or our insurers any rights you have against any third party relating to the claim.

3. You agree to give us your full co-operation if either ourselves or our insurers wish to enforce any rights against the third party in respect of your claim.

3. Your obligation

It is your responsibility to arrive at stated departure places on time. Any loss or damage which you suffer through failure to do so lies with you. Our clients book on the basis that they agree to abide by all reasonable directions given to them in connection with their holiday.

We reserve the right to terminate the holiday of any client, without notice, whose conduct or behaviour is disruptive or which affects the enjoyment of other holidaymakers. We shall not accept liability for any extra costs incurred by them as a result of our doing so.

Aircraft captains have the right to refuse boarding to any person who to their absolute discretion, is unacceptably under the influence of alcohol or drugs. If for this reason you are denied boarding on your outward flight, we reserve the right to treat this as a cancellation and cancellation charges will be levied.

4. If you have a complaint

If you have a complaint about your holiday, please inform your AirSun representative immediately, who will try to resolve the problem on the spot. (We cannot begin to resolve problems unless we know they exist!). However, if it cannot be resolved in resort you should fill out a ‘Customer Complaint Report’. A copy of your report will be given to you. If you fail to report such incidents in writing at resort, AirSun Holidays cannot consider your complaint valid. On your return to the UK you should write to our Customer Services Dept. at our head office in London within 28 days of return. If we cannot resolve the problem, you can refer the matter to Arbitration under a special scheme devised for the Chartered Institute of Arbitrators by arrangement with the Association of British Travel Agents (ABTA). This scheme, details of which can be supplied on request, provides a simple and inexpensive method of arbitration on documents alone, with restricted liability. It is not available for claims greater than £1500 per person or £7500 per booking form, or for claims solely or mainly in respect of physical injury or illness. Application for arbitration must be made within 9 months of the date of return from the holiday, but it may, in special circumstances still be offered outside this period.

5. Breakage, loss or damage

We do realise that accidents can and do happen. However, you are responsible for any breakages/damage to the accommodation, furnishings and fittings whilst you are staying there. If you do break anything, please report it to the representative and property owner, they will advise you of the costs involved. Our personal insurance does include cover for personal liability so you may be able to recover these costs.

6. Miscellaneous

The accommodation provided is for the use of those passengers shown on the final invoice and confirmed by us; sub-letting, sharing or assignment is prohibited.

7. Infants

There is an administration charge of £25 for infants (who must be under 2 years on the date of return travel to comply with airline regulations). If a cot or linen is required, there is an extra charge of around £25 per week payable locally.

8. Non-smoking flights

As with most scheduled airlines, the majority of holiday charter airlines will be operating a no smoking policy on routes where the flying time is 7 hours or less, which would include all our flights.